SERVICES WE OFFER

Customer Service

We pride ourselves on a customer-based approach. This guarantees we deliver on our promise of excellence while enabling our clients to focus on surpassing their own business objectives..

Customer Retentions

Attracting new customers is significantly more expensive than retaining them, Clearcom offers a range of inbound or outbound activities tailored to your specific retention objectives using our multi-channel customer retention products and services.

Inbound and Outbound Sales

Our team of expertly trained agents provide responsive and personalised inbound and outbound sales as well as customised services that deliver on each of our clients’ specific needs and objectives.

Smart Email Appointments

We have considerable experience working on behalf of UK companies scheduling significant volumes of smart email appointments.

Customer Solutions

We offer a range of arrears recovery functions, tailored to requirements: Transparent and sensitive conversation skills around debt Customer segmentation by age and payment type Managing disputes, queries or change of address Outbound collection calls Prompting inbound calls by email and SMS campaigns Arrangement of debt repayment plans Payment processing using client or stand-alone platform Focus on direct debit conversion

Customer Acquisition & Product Sales

We can support new acquisition sales with branded opted-in data sources using a value/needs based approach to sales. We are always looking for opportunity and value using branded data, interacting with people on their preferred platform (voice, webchat, email).

Back Office Services

Clear Com Pty Ltd is an international leader in terms of back workplace support services. We've empowered numerous corporations everywhere in the international with our international-magnificence again workplace BPO services which promote better business efficiency and aids in appreciably improving the bottom line by means of allowing companies to reduce their investment of cash and resources on the back office technique.

Chat And Email

Chat and Email Accurately and promptly replying to the queries of the customers through live chat and email is now an integral part of the customer service process. Businesses often do not have the right resources, time, or the workforce to manage these modern modes of communication. As a result, many of them outsource email support and chat support to leading outsourcing service providers. Clear Com Pty Ltd offers world-class chat and email support services. We help businesses balance their workload and enable them to focus on their core business activities while their customers get to experience a superior customer support experience. Page

What Is Customer Service?

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business. Even today, when much of customer care is handled by automated self-service systems, the option to speak to a human being is seen as necessary to most businesses..

Key Takeaways

Customer service is the interaction between the buyer of a product and the company that sells it. Good customer service is critical to business success, ensuring brand loyalty one customer at a time. Recent innovations have focused on automating customer service systems but the human element is, in some cases, indispensable.

The Cost of Customer Satisfaction

For decades, businesses in many industries have sought to reduce personnel costs by automating their processes to the greatest extent possible. In customer service, that has led many companies to implement systems online and by phone that answer as many questions or resolve as many problems as they can without a human presence. But in the end, there are customer service issues for which human interaction is indispensable,
creating a competitive advantage. Amazon is an example of a company that is doing all it can to automate a vast and complex operation. It has to, given that it delivered 4.2 billion
packages to customers’ doors in 2020. Nevertheless, Amazon still offers 24-hour customer service by phone, in addition to email and live chat services. Most successful businesses
recognize the importance of providing outstanding customer service. Courteous and empathetic interaction with a trained customer service representative can mean the difference between losing or retaining a customer.

Customer service has an impact on both existing customers and potential customers. Did you know that 68% of consumers would react by telling family and friends about a bad
experience by posting it on a social network. And almost 50% of customers claim they would switch to a new brand after just one bad experience! And as each Facebook profile has an average of 338 friends , one negative experience can quickly reach thousands! However, there is great value in ensuring you deliver positive customer service. According to the recent Achieving Customer Amazement report, 1 in 4 customers is willing
to pay up to 10% more in almost every industry if they receive excellent customer service! And an astounding 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. Increased sales and customers is one of the benefits. But there’s more, too.

Average Email Reply Time (Hours/minutes)

What we offer

1. Respond to all customer service questions

2. Follow up to see if the customer is happy

3. Answer all questions in the first response

4. Make it easy for the customer to contact support

5. Focus on quality, not quantity

Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service.

Outsourcing Healthcare Solutions

Benefits Of BPO Outsourcing In Healthcare

Above all, as one might expect, the primary concern in the healthcare sector is to provide excellent patient care. The primary goal of healthcare organizations around the world is to improve the patient experience from the initial stages of
diagnosis to the recovery phases, whether in hospitals or at the patient’s home. Managing the patient’s experience is a task that costs call centre companies a lot of money in order to deliver good care and maintain the standard of the patients’ care. This is where BPO services in the healthcare domain come into play. There are also some non-core tasks that healthcare organizations can outsource to third parties so that they can focus their resources on the things that matter.Healthcare is one of the world’s largest industries. The primary goal of the specialists is to concentrate on their practice, thereby providing better care to their patients. The primary goal of the healthcare specialist is to spend his valuable time treating patients for their health. It makes it difficult for them to look at administrative processes such as accounts, billings, and so on. So, how do they manage it? One of the best options for them is to hire a BPO call centre to handle their administrative tasks, allowing the specialists to focus on the patients. However, this is not the only reason why most hospitals and clinics decide to become healthcare outsourcing businesses. There are numerous other advantages that call centre services for small businesses provide.

Most Frequent Reasons for calling a health care facility

Benefits Of Hiring a Healthcare Outsourcing Company

With the increasing competition, it is by providing better services to the customers that businesses can stay ahead. Clear Com can play a very important role in allowing businesses to offer enhanced customer support

Here Are The Benefits Of Hiring A Healthcare Outsourcing Company

Healthcare outsourcing provides access to a large pool of skilled labour capable of handling all types of complex projects. Every professional ensures that the patients’ or clients’ tasks are completed correctly.

It is one of the most important healthcare benefits for outsourcing because it facilitates to keep almost 30 to 60 in line with cent of the prices those may be incurred with the help of neighbourhood sources. The inbound offerings in healthcare outsourcing facilitates in bringing a few green assets and the infrastructure just at some low price which will increase the earnings margins within the clinics and hospitals

Contrary to the everyday assumptions and misconceptions, it’s risk free to streamline the billing and simplify the workflow through healthcare outsourcing

Despite the fact that your process is achieved with the aid of the strangers in a faraway manner, you have to nevertheless maintain them inside the tight leash. It enables you in casting off the frustration and the temper. The decision middle service issuer in India, or the decision centre answers do have their very own benefits wherein you can pull up any record at any time at some stage in the day for making the notations.

When you outsource it to others, you don’t want to worry about the ever-converting policies, which can be a pretty daunting assignment for you. However the companies those you have got outsourced to, have educated the employees in an effort to deal with new guidelines, laws and regulations.

We all recognize that accounting without software is a huge task to do. Outsourcing clinical billing (management) responsibilities save lots of cash as you will shop software and hardware expenditure. The call centre prices are too reasonably-priced and one could without difficulty manage to pay for them.

The healthcare outsourcing helps people to submit their error free claims in a faster way along with receiving the payments in a shorter span. These are few benefits those cherish you
by outsourcing the healthcare. Always you need to ensure that you have chosen proper outsourcing firm or the inbound tech support that can efficiently carry out your administration process.

Advantages Of Hiring Outsourcing Companies For Healthcare Organizations

Healthcare outsourcing partners have a team of professionals thereby saving the cost of hiring additional staff, training them and investing in other resources.

Outsourcing partners provide complete access to skilled healthcare professionals who have years of experience in carrying out various tasks and deliver the services in a quick turnaround time.

A small error in the patient’s medical record can be dangerous for the healthcare business. However, outsourcing companies stick to rules and ensure that a patient’s record remains secure and confidential. They also help in eliminating medical billing errors.

Quality Assurance

Secure your success and reputation

A successful product is way more than “Looks good” and “Works nice”. A successful product is a derivative of your business value and your customers’ needs. Quality Assurance understands these two aspects and uses this knowledge to protect your product from flaws and issues. Thus allowing to create a product that is not only useful and enjoyable but also reliable.

Quality Stands Behind Every Successful Product

Hire a quality assurance specialist that translates your business goals into a digital product
Lower costs
Save money by preventing issues instead of fixing them Manage risk
Manage risk
Be aware of the risks and minimise them
Maintain quality
Build processes that maintain the quality of your product over time
Protect brand reputation
Safeguard your brand reputation
Make sure that your ideas will succeed
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A Quality Assurance Engineer defines quality of your product by deeply understanding your business values. No matter if you have only an idea for a product, a product during development process, or a product that’s already launched, quality assurance services will help you secure your success. Quality assurance helps you plan and perform tests but also design procedures and automate them so that you can invest resources where you need them most.

Quality Assurance is an ongoing process of collecting information, performing tests, and improving your product. It never stops – just like the world, businesses, users, and our needs never cease to change.

Collect information on the business value of a product and its users

Based on your business value and customer needs, define what “Quality”
means for your product.

Design and plan tests that spot issues and measure the current quality levels

Perform tests and report. Support your team in implementing better solutions for achieving top quality.

Create procedures that help to maintain high quality and ensure that your customers not only enjoy your products but that they can rely on them too.

Get ready for implementing designs into working products

Quality Assurance is defined as the part of Quality Management that involves planned AND systematic actions necessary to provide adequate confidence that operational and maintenance practices will satisfy given requirements. Quality Assurance includes all those systematic measures needed to ensure that an operation is well Planned, Organized, Developed, Controlled (operated), Maintained, Innovated, and supported in accordance with appropriate regulations and the operators own requirements. Robust Quality Audits and Implementation of Controls are key to a successful QA process. A robust Quality Assurance approach ensures that processes are working towards maintaining safety standards and ultimately customer satisfaction. If your aviation (or any other) business is not generating the returns that it should, it may be wise to review your Quality Assurance process.

QA Proposal

  • To establish a culture of innovation, offer the organization with strategic leadership and direction, and to foster growth and sustainability for the client
  • The primary goal is to make sure the customer stays at the forefront of innovation of quality assurance techniques and related technologies.
  • Competent in gathering and analysing data and reports. Strong strategic and client-focused orientation with a clear awareness of broader industry developments affecting key sectors (primarily telecommunications and financial services) and customers
  • We offer an analytical perspective with the ability to recognize trends and interpret efficiency data to identify growth areas.
  • Provide direct feedback to the client to help improve alignment, agree on SMART action plans, and understand progress
  • Perform site calibration to ensure consistency across your organization on a WTD basis
  • Completing complaint investigation and transcript requests
  • Produce actionable insight and recommendations on a daily basis

Our Email and Chat Support Services Include

  • Query resolution
  • Technical support
  • Automated response
  • Order fulfillment verification
  • Purchase processes
  • Website response

Companies looking to outsource email support or chat support can experience a number of advantages with Clear Com. Some of them include :

Well-trained and experienced executives 24×7 availability Accurate and prompt reply to the queries Cost-efficient services

Inbound Call Centre Services

Our inbound call centre services include

Every modern business now needs to focus on three aspects of customer relationship management- customer growth, customer acquisition and customer care. ICCS is a perfect solution if you are searching for a Customer Relationship Manager. We can help you track the current trends of the market, buying trends of your customers, etc. to help you improve your sales and increase your reach.

Increasing number of businesses throughout the world now use answering services. With the help of this service, businesses can get their telephone calls answered by a professional answering agent. We offer professional answering service to businesses involved in several different sectors. We will answer your calls and all the messages will be conveyed to you.

The inquiry handling is one of our most popular inbound call centre solutions. All the inquiries of your customers are handled in a responsible and time-efficient manner
to make sure that the customer is thoroughly impressed with your company. Moreover, as we offer our services in more than 8 languages, you can rest assured that ICCS would be the best choice for your inquiry handling process in several regions.

If you sell technical products or services, you surely need to have a good technical support team in place to handle the queries of your customers and provide them time efficient solutions. Our technical support team is made up of experienced technical professionals will ensure that your customers are able to find an instant resolution to their most complex of queries.

Our helpdesk solutions can function as a hub for you where all your customers can lodge their problems. We offer custom helpdesk solutions to provide a world-class customer service experience to your customers to take maximum advantage of each of your customer relationships.

If taking orders from customers through telephone, online, or through a mobile app, is one of your most important business activities, let ICCS handle the process for you. Our order
taking service is perfect for any small, medium, or large company looking for a simpler and cost-efficient way to take orders from the customers. We understand the challenging needs of modern companies and have thus designed our services in a way to make sure that the companies are able to take best advantages of these services and are able to effectively achieve their business goals.

Outbound Call Centre Services

Our inbound call centre services include

With increasing competition, it is now very important for businesses to look for effective ways to expand their market and reach their target audience. We facilitate the growth of our clients through our professional upselling and cross-selling services to provide them a competitive edge and help them excel in their industry.

Over the years, appointment setting has turned out to be one of the most beneficial outsourcing options for businesses. Be it office reservations, appointments, or managing schedules for different types of transportation services, seats, dinners, meetings, seminars, or other special events, ICCS will take care of everything for you.

Market research now plays a very important role for modern businesses as it provides vital information about the market trends, competitors, buying pattern of the customers, and areas where businesses can grow further. With the help of this information, businesses can take critical decisions.

This is the process of generating a list of prospective customers who are interested in buying the products or services of a company. ICCS has vast experience of lead generation and can significantly boost your sales with our services. Our extensive network allows us to carry out in-depth market research and surveys which allow us to generate leads with excellent conversion rates.

Our service or product promotion services involve informing, encouraging and reminding your target audience about your products or services. We offer excellent promotion solutions and support through our teleservices.

Our telemarketing services allow businesses to provide worldclass customer services to the customers. Over the years, we have worked with a number of national and international businesses and have appreciatively met their targets on a consistent basis.

Web Chat

Implement live chat on your website or mobile app to offer your customers immediate assistance while browsing online. An integrated web chat solution provides the visibility, reporting and features needed to effectively manage the channel from within the contact centre.

“Compared to other methods of communication, 92% of consumers prefer communicating over live chat”

Improve the customer experience

  • Offer website visitors immediate, convenient and frictionless access to your customer service or sales department.
  • Proactively recognise a customer and provide personalized customer service via web chat.
  • Improve the likelihood of a speedier resolution or sale by enabling customers and prospects to communicate, send images and documents to agents in real-time.
  • Reduce customer frustration and provide the best possible experience by dynamically routing interactions straight to the correct departments/agents.
  • Provide support when it’s convenient for your customers – enable call back requests via web chat.
  • Provide 24/7 customer support by enabling self-service options (such as a chatbot) for web chat.
  • Manage customer expectations effectively – configure automated responses to notify customers of
    operating hours, or even hide web chat options after hours or when no agents are available.

Reduce costs

  • Blend web chat with other contact centre channels to manage the workload, resources
    and skill allocation of agents better.
  • Use predefined text responses and templates for agents to interact with customers
    quickly and consistently.
  • Employ web chat self-service options (such as a chatbot) to field common customer queries,
    decrease handling time and ultimately reduce the cost of service.
  • Use dashboards and historical reporting to monitor and manage the performance of your agents
    and the channel itself. This insight can then be used to identify optimisation and cost-saving opportunities

Boost sales

  • Convert more visitors to customers – use web chat to improve engagement, provide additional
    product information and advice, help visitors navigate through complex online application processes
    or troubleshoot payment/checkout challenges.
  • Proactively create sales opportunities – configure your web chat to automatically start conversations
    with visitors after spending a certain amount of time on a web page or your website.
  • Minimise the loss of sales opportunities – enable visitors to enter their details and request a call back
    to generate a voice call with an agent key features

Key features

  • Integrated, blended contact centre channel
  • Handle multiple chats simultaneously
  • Pro-active chat
  • In-app chat
  • Emoji support
  • Send and receive multiple file types
  • Collaboration and co-browsing
  • Real-time dashboards and reporting
  • Predefined text responses and templates
  • Schedule and prioritise automated call backs
  • Secure archiving and data management
  • Transfer chats
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